Terms of Service

These Terms of Service (“Terms”) are a contract between you and UDrop, LLC (“UDrop”, “we”, “us”). They govern your use of udrop.co, app.udrop.co and any related services (together, the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you don’t agree, don’t use the Service.

UDrop is an independent marketplace. It is not affiliated with, sponsored by or endorsed by any university. School names, colors and nicknames on the Service identify campus communities only.

You must be at least 18 years old, or the age of majority where you live, to create an account, buy or sell. You must provide accurate information and keep your login credentials private. You are responsible for everything that happens under your account.

Any email address works for an account. Student verification (by campus email or a photo of a student ID) is optional and gives your profile a badge; it does not grant or remove access to the Service.

You may not use the Service if we have previously suspended or deleted your account for violating these Terms.

UDrop provides the platform where students list, discover, negotiate, pay for and arrange pickup of items. Sellers and buyers contract with each other. UDrop is not a party to those sales, does not own or inspect the items, and does not guarantee their quality, safety, legality or description.

Each listing belongs to one campus community. We may open, limit or close campuses at any time, including “early access” campuses where the marketplace is open but not yet fully launched.

Sellers must describe items honestly, including condition and known defects, and must own the item or have the right to sell it. Photos must be of the actual item. Listing titles, descriptions, messages and display names may not contain phone numbers, email addresses, payment-app handles or links; the Service blocks these automatically.

You may not list or sell:

• weapons, ammunition or weapon parts;
• alcohol, tobacco, vaping products, drugs or drug paraphernalia;
• prescription medication or medical devices requiring a prescription;
• counterfeit, stolen or recalled goods;
• live animals, hazardous materials, or anything illegal to sell in Texas or where you are located;
• services, housing or sublets, event tickets that may not be resold, or anything else we decide doesn’t belong on a campus marketplace.

We may remove any listing at our discretion.

Buyers pay through the Service by card. Payments and payouts are processed by a PCI-compliant third-party payment processor; by paying or setting up payouts you also agree to the processor’s terms, which are presented during checkout and payout setup. UDrop does not store full card numbers.

Payment hold. When a buyer pays, UDrop holds the payment until the buyer confirms pickup by sharing their one-time pickup code and the seller enters it. The seller’s payout is then released to the bank account the seller connected during payout setup. Sellers must complete payout onboarding, including identity checks the processor may require, before receiving payouts.

Fees and tax. Listing is free. When an item sells, UDrop keeps a seller fee of 10% of the sale price or $2.99, whichever is greater, deducted from the seller’s payout; the exact fee is shown before you publish a listing and on every offer. Buyers pay a separately disclosed payment and service fee, shown before payment. Where UDrop is required to collect sales tax as a marketplace provider, applicable tax is added to the buyer’s total based on the pickup location and remitted by UDrop; tax does not reduce the seller’s proceeds. Fees and tax are itemized on every receipt. We may change fees prospectively by updating the Service.

Referral credits. (See how invites work.) When someone you invite completes their first UDrop transaction, you may receive a credit that waives the UDrop service fee on one future sale, and they may receive one for their own first sale. Credits cap the waived fee at the amount shown in the app, expire 90 days after they are granted, have no cash value, cannot be transferred, and are void where self-referral, duplicate accounts or other abuse is detected. We may change or end the referral program at any time.

Cancellations and refunds. Either party may cancel before pickup is confirmed and must give a reason. The buyer is refunded the item price and sales tax, and the payment processing fee unless the seller had already confirmed a meetup time, in which case the fee is retained. Sellers who cancel paid orders repeatedly (three in 90 days) have Buy now and Smart Sell paused on their listings for 30 days, and canceled sales are shown on their profile. Agreed on a lower price at the meetup? Use Adjust price on the order; the difference is refunded automatically and the sale stays on UDrop. Once the pickup code has been entered the sale is complete; the buyer may file a Buyer Protection claim within 48 hours if the item is significantly not as described, and UDrop decides claims within 3 business days under the Buyer Protection policy. Otherwise UDrop will not reverse a completed sale except where required by law or in cases of fraud we determine at our discretion.

Bundles. Several items from one seller at one campus may be bought in a single order with one payment and one pickup code. Fees are calculated on the bundle total. Cancellation and claims apply to the order as a whole, except that a claim about one item is resolved for that item.

Off-platform sales. Canceling a paid order and completing the sale outside UDrop (in cash or by any other payment method) is a violation of these Terms. UDrop may detect this from account activity; such sales have no Buyer Protection, do not count as completed sales, forfeit referral credits, and repeated instances result in loss of the verified badge and suspension of both accounts.

Keep payment on UDrop. Paying or requesting payment outside the Service (cash, Venmo, Zelle, Cash App or otherwise) violates these Terms, removes all payment protection, and may result in suspension.

Taxes are the responsibility of sellers. UDrop may provide tax forms where the law requires.

Buyers and sellers arrange the hand-off themselves through messaging on the Service. We recommend meeting in public places for small items and, for furniture or apartment pickups, going in daylight with a friend. UDrop does not supervise hand-offs and is not responsible for what happens at them.

The pickup code is the buyer’s confirmation that they received the item. Buyers should inspect the item before sharing the code. Sellers should enter the code only when the item is actually handed over. Entering a code you obtained improperly, or sharing a code before receiving the item, is a breach of these Terms.

SmartPrice suggests price points using automated analysis of your photos, your stated condition and category data. Suggestions are estimates, not appraisals, and may be wrong. You choose your price.

Smart Sell lets a seller set a private minimum price and a strategy. When enabled, the Service responds to offers and counteroffers on the seller’s behalf according to fixed rules and will not accept or counter below the seller’s minimum. The seller is responsible for the minimum and strategy they set, can pause or take over at any time, and is bound by any offer accepted under their settings. Automated responses are logged and visible to the seller.

Listing drafts created from your photos are suggestions; you are responsible for the accuracy of what you publish.

You may verify as a student with a campus email address or by submitting a photo of your student ID, which we review with automated tools and, where needed, by a UDrop administrator. A verified badge means a check was passed at a point in time; it is not a guarantee of anyone’s identity, enrollment or conduct. Submitting someone else’s ID, an altered ID or false information is a breach of these Terms. See the Privacy Policy for how ID photos are handled.

Be honest, show up when you say you will, and treat people decently. You may not harass, threaten or discriminate against others; misrepresent items or yourself; manipulate ratings; scrape or interfere with the Service; or use it for anything unlawful.

Ratings can only be left after a completed transaction. Anyone can report a listing or a person, and block another user. Reports are reviewed by UDrop. We may remove content, limit features, suspend or delete accounts, and withhold or reverse payouts connected to fraud, at our discretion and without liability to you. Administrative actions are logged.

You keep ownership of the photos, text and other content you post. You grant UDrop a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce and adapt that content to operate, promote and improve the Service, including showing listings on udrop.co. You confirm you have the rights to post it. We may remove content that violates these Terms.

You may stop using the Service at any time and may delete your account from Profile → Delete account in the app, or by contacting support@udrop.co. We retain records of completed transactions as required for payments, tax and dispute handling, as described in the Privacy Policy; the rest of your account data is deleted.

We may suspend or delete accounts that violate these Terms, pose a risk to others, or have transactions with money in flight that must be resolved first.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, UDROP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UDROP DOES NOT WARRANT THAT ITEMS ARE AS DESCRIBED, THAT USERS ARE WHO THEY SAY THEY ARE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE FULLEST EXTENT PERMITTED BY LAW, UDROP AND ITS OFFICERS, EMPLOYEES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE OR ANY TRANSACTION WITH ANOTHER USER. UDROP’S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID TO UDROP IN THE 12 MONTHS BEFORE THE CLAIM OR $100.

Some jurisdictions do not allow certain limitations; in those places these limits apply to the extent permitted.

You will defend and indemnify UDrop against claims, damages and expenses (including reasonable attorneys’ fees) arising from your content, your transactions with other users, or your breach of these Terms or the law.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Disputes between you and UDrop will be resolved in the state or federal courts located in [County], Texas, and you consent to their jurisdiction. [Counsel to decide whether to add an arbitration clause and class-action waiver.]

Disputes between buyers and sellers are between those users; UDrop may, but is not obligated to, help resolve them.

We may update these Terms. If a change is material we will notify you through the Service or by email before it takes effect. Continuing to use the Service after a change means you accept the updated Terms.

UDrop, LLC
[Mailing address]
support@udrop.co